Delivery, Cancellations & Refunds
How an online order works
- You place your order. Choose your food, pick delivery or market pickup, and check out. Where card payment is offered, you pay the total in your order summary in the secure card form of our payment processor, Stripe, right on our checkout page; your card number goes straight to Stripe and never to us. Where it is not offered, your order is sent to us as a request and nothing is charged at this stage.
- We email you to confirm it. That email gives the day we will deliver your order or have it ready for pickup. If you have not paid by card, it also gives your order total and how to pay (e-transfer, or card at pickup).
- We pack it for the day we agreed, from that week’s batch. Everything is cooked fresh at the start of each week.
Delivery
- We deliver within the city of Calgary only.
- Delivery is free on orders of $50 or more, counted before any bundle savings. Orders under $50 have a $15 delivery charge.
- Any GST that applies to your order is shown as its own line in your order summary before you place it.
- Sending food to someone else? Tick Send as a gift at checkout and we deliver to the person you name. Read how gift orders work.
Market pickup
Pickup is always free, at either Calgary Farmers’ Market location:
- Calgary Farmers’ Market South, 510 77 Ave SE: Thursday to Sunday, 9am to 5pm.
- Calgary Farmers’ Market West, 25 Greenbriar Dr NW: Wednesday to Saturday, 9am to 7pm, and Sunday, 9am to 5pm.
Cancelling an order
You can cancel at no cost, for any reason, any time before we pack your order. Reply to our confirmation email, or call or email us using the details below. If you paid by card, a cancelled order is refunded in full to the card you paid with.
Once we have packed your order it can no longer be cancelled, because our food is perishable and cannot go back into stock once it has been packed for you.
If something is wrong with your order
If anything arrives damaged, incorrect, or not to the standard you expect, contact us within 48 hours of delivery or pickup and we will replace it or refund it. Refunds go back by the same method you paid with.
If you have a food allergy, please contact us before you order.
What you cannot order online
Our salads are made fresh for each market, and our seasonal dishes are only made at certain times of year. They are listed so you can see what we make, but you will find them at our market stalls rather than in the online cart.
Contact us
1472777 Alberta Ltd., operating as Stock & Sauce
Mailing address: 23 Signature Mews SW, Calgary, Alberta T3H 2V6
Market stall: Calgary Farmers’ Market South, 510 77 Ave SE, Calgary, Alberta T2H 1C3
Phone: 403‑542‑1714
Email: inquiries@stockandsauce.ca
This page forms part of our Terms of Service. Nothing on it limits any right you have under Alberta’s consumer protection laws.